Ronja Sindek

1. Guide
2. ...
3. Guide reporting and SEO
4. How can I prevent Google from indexing specific Help Center articles?

Is this the only way? We dont´t want to restrict all the articles just to signed in user, but we want to stop google to indexing all our articles and choose some witch just should be searched by th...

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• Ronja Sindek
• Erstellt 14. Januar 2022 13:31
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1. Guide
2. ...
3. Guide basics
4. About search engine optimization (SEO) in your help center

Hi, our SEO-Monitoring Tool told us different problems we should optimize. One is, that we have many <images> without the necessary <alt> tag, it turns out, that the profile-pictures don´t have the...

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• Ronja Sindek
• Erstellt 5. Januar 2022 13:37
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Updating knowledge base articles in bulk

PK yes, I had the same problem. You can only make bulk changes when the source language of the articles is selected / filtered.

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• Ronja Sindek
• Erstellt 14. Dezember 2021 08:17
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1. Community
2. Troubleshooting and Q&A
3. How to add the unsubscription link to the notification?

We added the {{footer}} element and now it works. 

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• Ronja Sindek
• Erstellt 6. Dezember 2021 15:17
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

Kasper Sørensen unfortunately, i don't understand it either. in any case, it's missing for us and we've already had 2 tickets where we couldn't be helped. Where could I look if there is something "...

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• Ronja Sindek
• Erstellt 25. November 2021 14:24
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

Hi Kasper, i saw this in the Zendesk mails (now they don't have it anymore). But Zendesk support couldn't tell me how to get it in.We only get the info - that Liquid markup is not possible.

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• Ronja Sindek
• Erstellt 24. November 2021 15:26
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

For legal reasons, we must offer the user / customer the possibility that he can quickly unsubscribe. At least the info, why he receives this mail and how he can deactivate it is necessary. For thi...

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• Ronja Sindek
• Erstellt 22. November 2021 07:15
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1. Support
2. ...
3. Reporting and performance
4. How do I generate a user's last login date list?

Thank you, I have found the metric. But unfortunately I was not able to make a query from it that shows me this list smartly. Also with the JSON export we didn't get the desired result to get an ov...

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• Ronja Sindek
• Erstellt 8. November 2021 09:41
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1. Support
2. ...
3. Reporting and performance
4. How do I generate a user's last login date list?

Could you explain the third variant in more detail?In which dataset are the "Time since user login metrics" ?

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• Ronja Sindek
• Erstellt 5. November 2021 15:15
• 0 Stimmen