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Uri Argaman

Beigetreten 16. Apr. 2021

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Letzte Aktivität 27. Okt. 2021

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Community-Kommentar Feedback - Ticketing system (Support)

Was this ever implemented? 

Kommentar anzeigen · Gepostet 12. Sept. 2021 · Uri Argaman

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KommentarTeam members and groups

Is there any way to remove the default group in bulk?

I have a group of fifty agents I want to delete, do I really need to go into each agent and change their default group?

Kommentar anzeigen · Gepostet 07. Feb. 2021 · Uri Argaman

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Community-Kommentar Feedback - Ticketing system (Support)

I know this was requested 9 years ago, but I could still use it. Any chance a 'clear all cc' action will be added?

Kommentar anzeigen · Gepostet 19. Okt. 2020 · Uri Argaman

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Community-Kommentar Discussion - Tips and best practices from the community

Thanks again Clair and everybody, works like a charm...

Kommentar anzeigen · Gepostet 20. Juli 2015 · Uri Argaman

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Community-Kommentar Discussion - Tips and best practices from the community

I actually thought about it and used copy past to be sure. Well apparently I have missed one spot. Thank you Claire! I will update if this is now functional.

 

Thanks, Uri

Kommentar anzeigen · Gepostet 16. Juli 2015 · Uri Argaman

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Community-Kommentar Discussion - Tips and best practices from the community

Thanks but the only thing updating this tickets is the automation and the trigger. By my logic this should not interrupt and as you can see the reminder_off is present when the automation runs but yet it does....

 

Kommentar anzeigen · Gepostet 16. Juli 2015 · Uri Argaman

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Community-Kommentar Discussion - Tips and best practices from the community

Hi,

 

I am very interested in such a reminder. I tryed modding this method by using two tags, wax_on and wax_off, but I keep getting emailed by the outomation everyhour - can't figure out why... Maybe anyone can see my mistake?

 

I don't really need to remove reminder_on but if I don't add this I cant save the automation.

Would love to hear your thoughts...

 

Thanks!

Kommentar anzeigen · Gepostet 16. Juli 2015 · Uri Argaman

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