David Karlsson

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Implementing cookie consent in your help center

We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unava...

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• David Karlsson
• Erstellt 11. Mai 2022 15:48
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: List of incoming phone numbers by date

This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...

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• David Karlsson
• Erstellt 1. Februar 2022 10:49
• 1 Stimme

1. Support
2. ...
3. Web Widget (Classic)
4. How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?

Elissa Tikalsky Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is t...

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• David Karlsson
• Erstellt 20. Dezember 2021 11:26
• 0 Stimmen

1. Chat
2. ...
3. Managing Chat
4. How do I set or change the department of a chat?

Adding a question to do, should we even be able to select the Chat department with an if statement here?

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• David Karlsson
• Erstellt 7. Dezember 2021 09:32
• 0 Stimmen

1. Chat
2. ...
3. Managing Chat
4. How do I set or change the department of a chat?

Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department. When the visitors request a chat through thi...

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• David Karlsson
• Erstellt 7. Dezember 2021 08:45
• 0 Stimmen

1. Chat
2. ...
3. Managing Chat
4. How do I set or change the department of a chat?

Dion We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at thi...

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• David Karlsson
• Erstellt 2. Dezember 2021 11:35
• 0 Stimmen

1. Support
2. ...
3. Users, groups, and organizations
4. How does Zendesk set a language for a user in Support?

adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"

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• David Karlsson
• Erstellt 19. November 2021 19:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Hide ticket fields in web widget

How are we still waiting for this!!?

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• David Karlsson
• Erstellt 17. November 2021 08:37
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

This is fixed now right?

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• David Karlsson
• Erstellt 6. Mai 2021 22:57
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Make the Chat Widget's Confirmation Message on Contact Form Customizable

+1

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• David Karlsson
• Erstellt 23. November 2020 12:47
• 0 Stimmen