David

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes This sort of metric should be across all Zendesk products. Linked to the logged in agent user.Our use cases are mainly to track productivity based on a multitude of statuses. So I'd be ...

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• David
• Erstellt 30. Mai 2023 08:26
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Webhooks Failure

We need this.On multiple clients, we've had to mitigate this with temporary solutions using tagging logic to determine if the webhook was fired successfully or not. But it's not very scaleable. 

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• David
• Erstellt 24. Februar 2023 13:08
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to upload and store documents or files to an organization

Hi,I do believe this is needed at least for Macro usage.Some repetitive work may require small-sized PDF:s, sheets, or similar. For example, return labels to be added in Macro as an attachment action.

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• David
• Erstellt 8. Februar 2023 09:06
• 0 Stimmen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Implementing cookie consent in your help center

We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unava...

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• David
• Erstellt 11. Mai 2022 15:48
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: List of incoming phone numbers by date

This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...

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• David
• Erstellt 1. Februar 2022 10:49
• 1 Stimme

1. Web Widget
2. Web Widget advice and troubleshooting
3. How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?

@... Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is that only th...

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• David
• Erstellt 20. Dezember 2021 11:26
• 1 Stimme

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. How do I set or change the department of a chat?

Adding a question to do, should we even be able to select the Chat department with an if statement here?

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• David
• Erstellt 7. Dezember 2021 09:32
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. How do I set or change the department of a chat?

Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department. When the visitors request a chat through thi...

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• David
• Erstellt 7. Dezember 2021 08:45
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. How do I set or change the department of a chat?

Dion We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at thi...

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• David
• Erstellt 2. Dezember 2021 11:35
• 0 Stimmen

1. People
2. People advice and troubleshooting
3. How does Zendesk set a language for a user in Support?

adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"

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• David
• Erstellt 19. November 2021 19:22
• 0 Stimmen