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Kris Parker
Beigetreten 17. Apr. 2021
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Letzte Aktivität 26. Okt. 2021
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Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause.
Kommentar anzeigen · Gepostet 07. Jan. 2021 · Kris Parker
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It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team.
From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration.
Kommentar anzeigen · Gepostet 27. Feb. 2020 · Kris Parker
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