Kris Parker
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Kris Parker hat einen Kommentar hinterlassen
Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potent...
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Kris Parker hat einen Kommentar hinterlassen
It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. From the perspective of the customers here it seems like ...