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Chet Farmer

Beigetreten 17. Apr. 2021

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Letzte Aktivität 20. Apr. 2022

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Someday, maybe, "product managers" will learn that honesty and forthrightness are better moves than trying to spin a non-update or "won't fix" message. 

Kommentar anzeigen · Gepostet 20. Apr. 2022 · Chet Farmer

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Zendesk clearly has no intention of addressing this. It's time to look elsewhere. 

Kommentar anzeigen · Gepostet 19. Apr. 2022 · Chet Farmer

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Any x-site access is anathema to most people today.

Zendesk's failure here remains a problem.

 

Kommentar anzeigen · Gepostet 16. Juli 2021 · Chet Farmer

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I spent years as a web developer. I understand what's going on, Tiago.

The stated workaround explicitly allows Zendesk to track visitors across the web. That's not an acceptable path for me, for my people, or for my customers.

Kommentar anzeigen · Gepostet 14. Juli 2021 · Chet Farmer

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"Block third-party cookies" is indeed the default now for Chrome and Safari, and that's the crux of the issue. NO USER SHOULD TURN THIS OFF, FOR ANY SITE. Asking a user to do is absurd.

Kommentar anzeigen · Gepostet 14. Juli 2021 · Chet Farmer

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The workaround is LITERALLY ALLOWING CROSS-SITE TRACKING.

I will not do that. It's not an acceptable path for me, or for my customers. So no, it's not "working".

Until & unless you change this expectation, there's no point in you creating a ticket for me.

Kommentar anzeigen · Gepostet 14. Juli 2021 · Chet Farmer

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I tested with Safari before I replied. The stated instructions don't work, and I have yet to see a workaround that is acceptable.

Kommentar anzeigen · Gepostet 14. Juli 2021 · Chet Farmer

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KommentarAccounts and billing

Good lord, what other details do you need?

Zendesk requires cross-site cookies to work, but there's no good reason to allow those anymore. You've had YEARS to resolve this issue, and to date it's still not fixed.

Safari on MacOS doesn't allow them by default, and users SHOULD NOT enable them if they care about privacy or ad tracking. Zendesk requiring them is not a good reason to enable them. Zendesk requiring them is a good reason to switch to something else.

Incidentally, there's no way to allow them on iOS Safari at all, which means Zendesk is NOT USABLE on that platform without a 3rd party browser. This, too, is unacceptable.

I'll be fully honest: we're not big enough for you to care, but this is one reason we're actively evaluating other platforms. Even in our corporate, conservative market, we're getting dinged for your inability to fix this.

 

Kommentar anzeigen · Gepostet 14. Juli 2021 · Chet Farmer

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Community-Kommentar Feedback - Ticketing system (Support)

It's absurd that this isn't in the tool. I mean, holy crap! 

If Zendesk is going to suspend users on its own, we need to have a way to review that list EASILY that shows why each user was suspended. There must be transparency here, and it must be easy to audit and review. COME ON.

Kommentar anzeigen · Gepostet 15. Nov. 2017 · Chet Farmer

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