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The Salvation Army

Beigetreten 15. Apr. 2021

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Letzte Aktivität 09. Jan. 2025

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Community-Kommentar Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

Kommentar anzeigen · Gepostet 09. Aug. 2023 · The Salvation Army

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KommentarTicket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

Kommentar anzeigen · Gepostet 10. Jan. 2023 · The Salvation Army

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

Kommentar anzeigen · Gepostet 05. Nov. 2020 · The Salvation Army

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Community-Kommentar Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

Kommentar anzeigen · Gepostet 13. Mai 2020 · The Salvation Army

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Community-Kommentar Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

Kommentar anzeigen · Gepostet 26. März 2020 · The Salvation Army

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Community-Kommentar Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

Kommentar anzeigen · Gepostet 19. Sept. 2019 · The Salvation Army

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Community-Kommentar Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

Kommentar anzeigen · Gepostet 17. Juli 2019 · The Salvation Army

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