
Steve Lacoss
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Steve Lacoss hat einen Kommentar hinterlassen
I had to read this twice - thought it said Plant -based at first.
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Steve Lacoss hat einen Kommentar hinterlassen
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Steve Lacoss hat einen Kommentar hinterlassen
Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Steve Lacoss hat einen Kommentar hinterlassen
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacoss hat einen Kommentar hinterlassen
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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Steve Lacoss hat einen Kommentar hinterlassen
I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Steve Lacoss hat einen Kommentar hinterlassen
Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...
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Steve Lacoss hat einen Kommentar hinterlassen
We are a longtime Zendesk customer and are halfway through our busy season with thousands of macros used in the past 7 days alone. but the button to turn it on still says we do not have enough macr...
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Steve Lacoss hat einen Kommentar hinterlassen
We have 10 minute SLA timers on our SMS messages. This upgrade is not going to help with those.
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Steve Lacoss hat einen Kommentar hinterlassen
I too am waiting for the above metrics to be available in explore, especially the SLA timers in views and tickets. As far as missed conversations in messaging, I created a trigger that on will add...