Steve Lacoss
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Neueste Aktivität von Steve Lacoss-
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...
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We are a longtime Zendesk customer and are halfway through our busy season with thousands of macros used in the past 7 days alone. but the button to turn it on still says we do not have enough macr...
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We have 10 minute SLA timers on our SMS messages. This upgrade is not going to help with those.
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I too am waiting for the above metrics to be available in explore, especially the SLA timers in views and tickets. As far as missed conversations in messaging, I created a trigger that on will add...
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They have not been able to produce this yet. I have 2 different workarounds that I use. To determine the number of Message requests are serviced while the request spends 10 minutes waiting and show...