Kaseya US, LLC (Kaseya)

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hi Amie Brennan - Tried it with the *** before and after, but it did not work. I sent it on the JSON as 'comment': {'body': body}, where the body is a variable holding the string. Thanks!

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• Kaseya US, LLC (Kaseya)
• Erstellt 18. Mai 2022 12:26
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1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Can you pass this via the Ticket API? If so, that would be the syntax for bold? I tried **TEST** and it did not work. Do I need to escape the **? Thanks.

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• Kaseya US, LLC (Kaseya)
• Erstellt 17. Mai 2022 22:58
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Is it possible for the sections to have two columns as well?  https://helpdesk.kaseya.com/hc/en-gb/sections/4406076837265-Release-Notes

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• Kaseya US, LLC (Kaseya)
• Erstellt 23. September 2021 22:25
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

I will have a look later today. Thanks for the help!

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 18:01
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Great! That worked. Any way to have more than 3 bullets per column? 

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 17:50
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Ah, so here is what we would like to have two columns: https://helpdesk.kaseya.com/hc/en-gb/categories/204079068 For each category page.

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 17:36
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

I replaced the code with the latest one, and still no two columns for the KB articles. 

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 17:28
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Sure, it's helpdesk.kaseya.com, and account assumption is enabled if you need it. Thanks.

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 17:17
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Thanks - So I did add it, but the articles are still showing up as one column, and not two. Anything else we can try or do? 

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• Kaseya US, LLC (Kaseya)
• Erstellt 21. September 2021 16:50
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1. Community
2. Zendesk Suite Q&A
3. Article Section Page - Split Articles Column into 2?

Does this go in the style.css? 

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• Kaseya US, LLC (Kaseya)
• Erstellt 17. September 2021 13:27
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