Cameron Dunn
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Cameron Dunn hat einen Kommentar hinterlassen
Thanks, Chandra! I had that right, and I caught those errant parenthesis, so it must be something else causing this particular query to come up empty, because I've built two others with this recipe...
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Cameron Dunn hat einen Post erstellt
Tip: How to Use Triggers to Populate and Track Views
The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual tickets don't actually live anywhere. We were struggling with the occasional ti...
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Cameron Dunn hat einen Kommentar hinterlassen
@... thanks for that response! I've been searching for the appropriate replacement for the Insights recipe Duration between two or more ticket events and this seems to be a piece of it. In the long...
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Cameron Dunn hat einen Kommentar hinterlassen
Seconded — I understand that another party who isn't on the ticket (perhaps the requester forwarded) would be flagged and might not reset the SLA, but internal notes from CCs who used Reply instead...