Gil Atlan

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger for @mentions - Feature request?

We wanted Zendesk mentions to go to Slack, so we built the following: Every time there's an update to a ticket that includes a private note, a trigger would activate a Target - a google script. The...

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• Gil Atlan
• Bearbeitet 8. August 2022 14:34
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Feedback - we're using Zendesk Support only the good:  The floating reply box is awesome The translate button is very handy Redact button from within the tickets' context, you get a list of help c...

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• Gil Atlan
• Erstellt 30. Juli 2022 20:39
• 1 Stimme

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

I didn't see anyone talking about the missing ticket subject from the top browser-like ticket navigator thingy? Perhaps it makes sense to B2C, IDK, but not for B2B Is it configurable?

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• Gil Atlan
• Erstellt 27. Juli 2022 23:04
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Embed External Content into Explore Dashboard

Yes would love that too Right now, I manually download Explore's reports as images and paste them to our bi's dashboard

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• Gil Atlan
• Erstellt 2. Mai 2022 20:59
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to send reports to slack instead of being sent via email

+1 like this one:

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• Gil Atlan
• Erstellt 9. August 2021 14:26
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Recover (soft) deleted user

Recover a deleted user seems like basics, and ZD not supporting this even though a support ticket is crazy The delete button is placed in the triangle menu (top right in the user's view) - where yo...

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• Gil Atlan
• Erstellt 9. Januar 2020 08:20
• 7 Stimmen