Philip Schlesinger

Zendesk, any update on this?

Please for all that is holy allow customers to use formatting.

Formatting helps customers such as myself document reported issues.  I'm trying to describe very arcane issues to GitHub Enterprise Support with images, code, etc. and my descriptions become gibberish as the formatting is ignored.

What exactly is the reason for NOT permitting customers to use Markdown formatting in their posts?

Is the fear that customers will use some weird character and all of a sudden things get messed up?  If so, then don't make Markdown default enabled for customers; have it as a checkbox for "allow Markdown formatting"