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That's very interesting. But maybe you finally will draw your attention to this feature request that has been ignored for almost 2 years? https://support.zendesk.com/hc/en-us/community/posts/440922...
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Dear Zendesk team!Roos Jager created this feature request around 4 months ago, and still nothing... Moreover, I can see this feature was mentioned around 2 years ago here, wow it's been a while... ...