First Communications, Inc.

1. Community
2. Feedback - Ticketing System (Support)
3. Linking Incidents to Problems in Bulk

Here is how we found a way to do it.   Select tickets to edit [Link] Step 1. Change ticket "Type" to Incident [even if this is already set to Incident. Step 2. The "Linked problem" field appears f...

• Kommentar anzeigen
• First Communications, Inc.
• Erstellt 23. August 2021 16:27
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers...

• Kommentar anzeigen
• First Communications, Inc.
• Erstellt 22. April 2020 18:03
• 0 Stimmen