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Ahmed Esmat
Beigetreten 16. Apr. 2021
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Letzte Aktivität 07. Nov. 2022
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Ahmed Esmat hat einen Kommentar hinterlassen
Hello,
We are the post trigger for status updates and it is working fine when the Jira issue is linked to a single Zendesk Ticket. However, when we link multiple Zendesk tickets, none of them gets updated when the Jira is updated. Is there a solution or a workaround to this?
Regards,
Ahmed
Kommentar anzeigen · Gepostet 07. Nov. 2022 · Ahmed Esmat
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lookup relationship fields is a great feature, but not fully integrated in workflows (macros, triggers, and automations). I have done some testing and found out If it is of user type:
- Cannot be used in views to filter on “(current user)”
- Cannot be used in trigger actions to send emails
- Cannot be sent an email in automations
Hope this is considered as an immediate requirement!
Gepostet 06. Okt. 2022 · Ahmed Esmat
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That is what I am looking for. But I have done some testing and found out If it is of user type:
- Cannot be used in views to filter on “(current user)”
- Cannot be used in trigger actions to send emails
- Cannot be sent an email in automations
So, that is not a complete solution/feature!
Is there any solution to this?
Kommentar anzeigen · Bearbeitet 09. Okt. 2022 · Ahmed Esmat
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It is required to extract the integration log messages along with the details for analysis and reporting. This is expected to be done through both the UI and API calls.
They can only be browsed here:
https://.zendesk.com/admin/apps-integrations/integrations/logs
Gepostet 02. Sept. 2022 · Ahmed Esmat
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"In a upcoming release, this will change so that views will use the schedule that is applied to the ticket."
What is the ETA?
Kommentar anzeigen · Gepostet 10. Juni 2022 · Ahmed Esmat
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The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong values. Another use case is switching a custom ticket field type from free text to a drop-down field.
Kommentar anzeigen · Gepostet 29. März 2022 · Ahmed Esmat
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The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong values. Another use case is switching a custom ticket field type from free text to a drop-down field.
Kommentar anzeigen · Gepostet 29. März 2022 · Ahmed Esmat
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Adding a ticket tag that starts with "jira_" also adds a label to the linked Jira issues. But how can it be removed from Jiras when removing it from the ticket?
Kommentar anzeigen · Gepostet 23. März 2022 · Ahmed Esmat
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We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. This is different from Follower since it may contain many other internal users and cannot filter on a single value.
Gepostet 02. Nov. 2021 · Ahmed Esmat
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Strongly need to build triggers around light agents actions.
Kommentar anzeigen · Gepostet 26. Okt. 2021 · Ahmed Esmat
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