ggalling
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ggalling hat einen Kommentar hinterlassen
+1
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ggalling hat einen Kommentar hinterlassen
It's also frustrating that new tags and ticket field options can't be displayed as NULL when they are first created. Having to wait a week for fields to be used seems unneeded.
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ggalling hat einen Kommentar hinterlassen
I am getting some complaints from my customers around the behavior regarding whether an organization admin is able to see all replies to a ticket regardless of whether they CC the ticket requester ...
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ggalling hat einen Kommentar hinterlassen
I just wanted to echo some requests here that it would be desirable to be able to edit free-form text custom fields with macros. This would be useful for us because we are using a custom field to k...
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ggalling hat einen Kommentar hinterlassen
> +1 for this - specifically for fields populated by an integration. This! We have many fields that are populated by integrations (which is necessary to pipe data into Zendesk Explore and other BI ...
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ggalling hat einen Kommentar hinterlassen
We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove ...