Mistyamber Reynolds
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Mistyamber Reynolds hat einen Kommentar hinterlassen
Is it possible to get on an email list for ZD updates?
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Mistyamber Reynolds hat einen Kommentar hinterlassen
Gabriel Manlapig that is fantastic news! Thank you!
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Mistyamber Reynolds hat einen Post erstellt
Feature Request: allow custom fields to display in Key Details on the customer profile page
The new customer profile page has slowed down my agents. Previously, we could quickly see our custom customer fields in the side bar. Now we have to click to a new tab and scroll far down the pag...
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Mistyamber Reynolds hat einen Kommentar hinterlassen
Will I be able to surface my custom fields in the Key Details section?
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Mistyamber Reynolds hat einen Kommentar hinterlassen
@.... Nope. I still cannot see time spent by agent rather than by case.
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Mistyamber Reynolds hat einen Kommentar hinterlassen
I would like to have a trigger add a private comment on a ticket when a closed side conversation is replied to. I also cannot find a way to reopen a side conversation if it is replied to via trigg...
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Mistyamber Reynolds hat einen Kommentar hinterlassen
I would like to add my vote for this feature. I keep seeing our internal employees get added to the suspended user list. This makes their emails to our support team go to the suspended box. I am...
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Mistyamber Reynolds hat einen Kommentar hinterlassen
Not having the ability to remove Tags is causing us to have bad data and greatly impacting reporting. Old tags we no longer use, typo tags, and tags that Zendesk has created without our knowledge ...
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Mistyamber Reynolds hat einen Kommentar hinterlassen
Following for updates on this.