cwillis

1. Community
2. Tips from users - Zendesk Suite
3. [Gather] How to allow Zendesk Community users to post embedded YouTube, Wistia or Vimeo Videos

Hi Vladan, Thanks for getting back to me, our site is private, I could add you but would need your email address. As you can see from the screenshot below, the YouTube code is working, but the Wist...

• Kommentar anzeigen
• cwillis
• Erstellt 2. April 2019 20:27
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. [Gather] How to allow Zendesk Community users to post embedded YouTube, Wistia or Vimeo Videos

Hi Vladan,  This is just what I was looking for.  We use Wistia and it's not working for me, could it be because we have a customer Wistia domain, e.g. https://hostanalytics.wistia.com/ ? Thanks in...

• Kommentar anzeigen
• cwillis
• Erstellt 8. März 2019 18:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. VIP App - Agent Notifications for Important Customers

Thanks Nicole,  Those are good additions, but for still require the agent to navigate to the section, what I'm looking for it a way to highlight it directly on the ticket page in some way. Craig

• Kommentar anzeigen
• cwillis
• Erstellt 11. Dezember 2018 20:51
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. VIP App - Agent Notifications for Important Customers

We already do that, unfortunately, it's not high profile enough to the agent.  We want something that is in their face, upfront, and center so that whenever they are working on the case, it's clear...

• Kommentar anzeigen
• cwillis
• Erstellt 11. Dezember 2018 18:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 My issue is one of customer privacy.  We allow select users of our customers view all cases submitted by there organization.  However, some tickets we closed while the agent was list against tha...

• Kommentar anzeigen
• cwillis
• Erstellt 9. Oktober 2018 20:52
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Great work as always Wes, I've just installed this and it works great. Also, to ensure that these little notification posts aren't visible to customers other than in the banner, I've made the secti...

• Kommentar anzeigen
• cwillis
• Erstellt 21. November 2017 19:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

We have customers would like this feature also. Craig

• Kommentar anzeigen
• cwillis
• Erstellt 25. Januar 2017 16:14
• 2 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

Our solution to this issue was to resort to the excellent Zendesk Appstore and purchased:- Calendar: Attach calendar events to tickets. http://zdsk.co/1Ph9xeZ Yes, its $2.50 per agent, but it's eas...

• Kommentar anzeigen
• cwillis
• Erstellt 13. Januar 2017 20:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Add me to the list requesting this feature.  I would like to post instructions to the agent based on the customer that submits the questions.  This would be in the form of an internal comment.

• Kommentar anzeigen
• cwillis
• Erstellt 7. Oktober 2014 21:44
• 1 Stimme