Benny Fjällner

I can only agree with everyone else here in the thread, the integration with Teams is absolutely necessary for us to be able to work with Zendesk fully and that we get value for the service.

I totally agree Michael!

Hi Sam, if you let your agents use their mobilephones to answer the incoming calls it works as you want it. We've tried it, it's working fine but I would like Zendesk to have a better solutions because when you're using your mobilephones the cost is higher.

We are experiencing exactly the same problems, but we will just try to use our mobiles instead of softphones, thus, the ring tone will be heard in the mobile phone and with the right kind of headset we can work completely mobile anyway.