Ray Van Voorhis

1. Zendesk updates
2. Announcements
3. Announcing the new Zoom integration

Since this integration was not built by Zendesk, but rather a third party (Faye), is there documentation about what information they gather and store from our Zendesk instance? This could be a sign...

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 9. Januar 2023 14:06
• 1 Stimme

1. Explore
2. ...
3. Creating dashboards
4. Working with the dashboard builder (Beta)

Amazingly helpful. Thank you Walter!

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 28. September 2022 17:10
• 0 Stimmen

1. Explore
2. ...
3. Creating dashboards
4. Working with the dashboard builder (Beta)

Is schedule-sending reports to an email target on the roadmap for this beta?   Loving it so far!

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 28. September 2022 16:07
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Explore: Number of tickets with a public update per day for entire team (Engagements)

This is incredibly helpful insight. Thank you so much CJ. 

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 12. September 2022 13:03
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Explore: Number of tickets with a public update per day for entire team (Engagements)

I think I may have found a way to do this, but it's a cumbersome dataset and not the most streamlined. I'm already getting data-limit warnings and as the team grows it's only going to get worse.  

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 9. September 2022 13:59
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace - Improve data consolidation between chat and email (SLAs)

Updating this thread, I realize that there's a setting within Zendesk to not have the chat appended as a private comment, but changing that setting would have a host of other implications I'd prefe...

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 5. Januar 2022 14:50
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calculating First Update Time after ticket was re-assigned to another group

Plus one to this request. Would be amazing to have a default way to measure 'first reply time' after group station has been changed (duration from group change to first agent public response). I'm ...

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 5. Januar 2022 14:48
• 1 Stimme

1. Chat
2. ...
3. General questions about live chat
4. How do I customize who receives offline chat email notifications?

Thanks Oliver Cyples!  If 'messaging' is turned on that page (sounds & notifications) no longer has the option to disable these notifications (though I did include the wrong screenshot). Zendesk su...

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 16. Dezember 2021 13:40
• 1 Stimme

1. Chat
2. ...
3. General questions about live chat
4. How do I customize who receives offline chat email notifications?

With the changes to the Chat module our agents no longer have the option to even disable this setting! Please tell me there's somewhere else we can prevent our new team members from getting bombard...

• Kommentar anzeigen
• Ray Van Voorhis
• Erstellt 3. Dezember 2021 15:39
• 0 Stimmen