Gareth Elsby Test

Without the keys to the admin section, you're going to struggle here unfortunately.

If admin access (and therefore, automation) is not possible then your next best step is to create a view that shows all the tickets assigned to the former employee.

Once you have all the tickets in a view, you can select all the tickets (max 30 per page) and click 'edit'. Now you're can bulk-edit 30 tickets, you can reassign them back to the group to be picked up, or assign them to a specific agent.

Hey Rob Stack it looks like the images and business rules aren't quite right here.

to match your first image, it should be 
Ticket: Hours since status category solved > (Business) is > 1

and your action should be closed and not solved