Richard Hartley

@Micah - the encoded ID can be appended to the subject.  That's how we use it.  We have more or less abandoned side-conversations in favour of this method.

@Amanda Bohl - no new functionality, as far as I can tell. It has to be on Zendesk's priority list by now.

The macro workaround higher up this thread is what we are using.  Just be careful to check the setting highlighted by Gregory Batty here -

https://support.zendesk.com/hc/en-us/community/posts/203191413/comments/360001516067

Another vote for this feature, please.  I love the way Help Center works but have already found occasions where I need the same article in more than once section.  Being able to clone and then edit would be great.

Can I just add that this is something we - as brand new users - would love to see added.  We thought it did it...until just now.