Simone Pace

Hi

I'm pretty sure that tickets were reassigned to the agent's group when demoted. When did this change?

Thank you

Doesn't seem a smart move to hide archived tickets from views. Now we have to create reports and dashboards for everybody who needs to work on these data...

+1

Just confirm that having access segregation paired with groups does not offer the flexibility I'd like to have.

You did change this for views, that now are linkable to multiple groups, similarly you should consider doing that for ticket access too.

Corporate IT for example might easily need to access all tickets but the HR's ones. We cannot setup such a limitation at the moment.

+1

It was possible to do this with GoodData but not anymore in Explore.