Steve Steffel

1. Community
2. Feedback - Help Center (Guide)
3. Federated Search - Show external content in end user ticket request form

Hello! Do you happen to have an update on when this feature will be enabled?

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• Steve Steffel
• Erstellt 18. April 2023 14:50
• 0 Stimmen

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer

This is a wonderful and very useful feature for us! One question: Can dashboard restrictions be copied to multiple dashboards? For example, maybe my restriction is "Group ABC" and it's a filter on ...

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• Steve Steffel
• Erstellt 31. Januar 2023 15:32
• 2 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Hello! Will external content show up in the customer side of the ticket request form? That would be massively helpful for us (as well as appearing in the agent workspace, which it looks like it wil...

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• Steve Steffel
• Erstellt 8. November 2022 18:01
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Assign default outbound call number to an agent

I wanted to come and add my support for this idea. We have groups in different countries, and if an agent makes an outbound call and forgets to switch to the correct number, they're suddenly making...

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• Steve Steffel
• Erstellt 16. August 2022 13:33
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore query updates don't auto-populate back to the dashboard

Wanted to chime in that this is an issue for me as well. We have 20 dashboards sharing queries and one edit to a query turns into a huge pain to update every dashboard.

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• Steve Steffel
• Erstellt 14. April 2022 13:52
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Dashboards personalized by agent

Just wanted to add that I'd also love this feature. Right now I have 15 different reports for support team leads in our company which has turned out to be a lot of work to update with even very sim...

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• Steve Steffel
• Erstellt 16. November 2020 19:48
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Just adding that we'd also love this to be separate permissions. We would like agents to update organization fields as needed, but the fact that allowing them to do this also allows them to delete ...

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• Steve Steffel
• Erstellt 10. November 2020 16:07
• 1 Stimme