James Cory

1. Community
2. Feedback - Voice (Talk)
3. Auto Answer / Auto Accept Feature in ZD Talk

This needs to be on the roadmap. The quickest way to reduce average speed to answer is to take away the optionality of answering a call.  If an agent is logged in and ready, they should get the call.

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• James Cory
• Erstellt 3. Februar 2022 22:43
• 5 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

@... I'd be happy to. Send me an email at <redacted> and we can set some time up.

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• James Cory
• Erstellt 13. Januar 2020 18:42
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

Jose - Agreed! I was able to build this report in Explore, but it wasn't simple and took a fair amount of work, which is frankly embarrassing for a telephony product. However, Explore only updates ...

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• James Cory
• Erstellt 11. Juni 2019 17:48
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

Jose -  I think your widget gets me close to what I'm looking for.  However, It looks like the MAQL isn't quite right, as it's measuring accepted calls/total calls, rather than accepted calls where...

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• James Cory
• Erstellt 26. Februar 2019 22:20
• 0 Stimmen