
James Cory
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James Cory hat einen Kommentar hinterlassen
This needs to be on the roadmap. The quickest way to reduce average speed to answer is to take away the optionality of answering a call. If an agent is logged in and ready, they should get the call.
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James Cory hat einen Kommentar hinterlassen
@... I'd be happy to. Send me an email at <redacted> and we can set some time up.
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James Cory hat einen Kommentar hinterlassen
Jose - Agreed! I was able to build this report in Explore, but it wasn't simple and took a fair amount of work, which is frankly embarrassing for a telephony product. However, Explore only updates ...
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James Cory hat einen Kommentar hinterlassen
Jose - I think your widget gets me close to what I'm looking for. However, It looks like the MAQL isn't quite right, as it's measuring accepted calls/total calls, rather than accepted calls where...