Geerten Goossens
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Geerten Goossens hat einen Kommentar hinterlassen
hi, am wondering if it will be possible to convert a ticket or macro into an article. Or just paste the answer automatically into the template. So on knowledge capture app click on plus sign, selec...
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Geerten Goossens hat einen Post erstellt
Addon 'Find & Replace' does not work any longer with current Ticket form
hi, Is used to use a firefox/chrome addons a lot to quickly replace some texts in macro's. Just tiny bits of text, I do not want to setup a lot of new macro's for one or two words. The addon is ca...
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Geerten Goossens hat einen Kommentar hinterlassen
hi Christophe. About the search dashboard. On the helpcenter (of funda.nl) it says I have 0.0% clickthroughrate. Google analytics tells a different story. Any clue why this is happening?The mobile ...
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Geerten Goossens hat einen Kommentar hinterlassen
At funda.nl we switched for CSAT to Usabilla. I think that's far more convenient, via Usabilla I also collect the reasons why people (do not) like the content. Only the app (limited amount of votes...
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Geerten Goossens hat einen Post erstellt
Benchmark data on average Analytics bouncerate of Guide homepage
hi, I have a question. This year I renewed our funda helpcenters (https://help.funda.nl/hc/nl and https://help.fundadesk.nl/hc/nl). We basically did this because we felt the previous helpcenter was...
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Geerten Goossens hat einen Kommentar hinterlassen
Yes, pasting the GTM script in document.head.hbs should do the trick. You also need the header.hbs ofcourse... (like what the article advises).
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Geerten Goossens hat einen Kommentar hinterlassen
@... maybe a little late but I came across this clear video: https://www.youtube.com/watch?v=tKq_GEGnK2o Maybe it helps
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Geerten Goossens hat einen Kommentar hinterlassen
hi, I would love to have the votes integrated in Zendesk Explore. With a large set on articles it is needed to have a broader view.