Nicholas von Zenjob

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Make resizable length of legend box in queries

This would be greatly helpful, especially when reporting ticket categories which are deeply nested. 

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• Nicholas von Zenjob
• Erstellt 17. Mai 2021 15:07
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore- Totals for Away, Available and Online data

Completely agree with this one, especially that it is call center basic 101.  Please add the following two talk metrics to Explore: Total online time and Time available. Our aim is to be able to ca...

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• Nicholas von Zenjob
• Erstellt 17. Mai 2021 15:13
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore- Totals for Away, Available and Online data

Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us. 

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• Nicholas von Zenjob
• Erstellt 1. Juni 2021 16:40
• 0 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Adding fixed calculated metrics

Hello. I am trying to create a result metric calculation which multiplies Full Resolution Time by Solved Tickets.  I enter the name, the formula "SUM(MED(Full resolution time (min))*SUM(COUNT(Solve...

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• Nicholas von Zenjob
• Erstellt 9. April 2021 08:44
• 0 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Adding fixed calculated metrics

Thank you! This has pointed me in the right direction. 

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• Nicholas von Zenjob
• Erstellt 19. April 2021 07:12
• 0 Stimmen