Thomas de Silva

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - see number of tickets a user has from within the ticket view

Hi @... It's a good suggestion! In the meantime, I will suggest that you take a look at the User Data app   #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io

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• Thomas de Silva
• Erstellt 7. Januar 2020 06:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Holiday Schedules - Early Release

Hi Brandon.   This is a really good feature request!   #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io

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• Thomas de Silva
• Erstellt 30. Oktober 2019 12:20
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. CSAT For Talk

Hi Jen.   Please click the link in my signature.   #helpsome regards,Thomas de Silva Zendesk Consultant @ helphouse.io

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• Thomas de Silva
• Erstellt 26. September 2019 09:10
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Minor correction.   If Agent are "Away" or "Wrap-up" the call stays in queue

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• Thomas de Silva
• Erstellt 9. August 2019 06:43
• 0 Stimmen