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King Leong

Beigetreten 16. Apr. 2021

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Letzte Aktivität 26. März 2024

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Community-Kommentar Feedback - Ticketing system (Support)

We believe this is not just a nice to have but essential, as missing replies from side conversations can actually lead to client complaints or financial lost. Could this please be looked at on product road map as a matter of priority as more of our teams are using side conversations ? We need the a notification somehow to be sent to the agent or Group, like a follow up ticket. thanks

 

 

Kommentar anzeigen · Gepostet 25. März 2024 · King Leong

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KommentarTicket management

Hi Zendesk Product Team - We want to be able to make changes to the views of Suspended ticket to add additional columns/info =(  , its not practical as we have multiple support addresses looked after by different groups, its too hard for them to identify tickets relating to them and have to look through each ticket one by one

Kommentar anzeigen · Gepostet 09. März 2022 · King Leong

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Community-Kommentar Feedback - Ticketing system (Support)

Hi , how would the above tag/macro/trigger work on a Closed ticket ??? you cannot edit or add anything to a closed ticket.

Still cannot believe Zendesk does not have a simple functionality to print External Comments only in year 2019. 

Initial request raised in 2014.........wow...

Kommentar anzeigen · Gepostet 11. Sept. 2019 · King Leong

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Community-Kommentar Feedback - Voice (Talk)

I second Scot Sunnergren 's comment, it does not make any sense to not be able to report on an agent's Online vs Away time as that is essentially what determine an agent's performance , this is a very basic requirement.

Any progress on the above ? I see this has been raised over 1 year ago

Kommentar anzeigen · Gepostet 19. Juni 2019 · King Leong

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