King Leong

1. Support
2. ...
3. Ticket management
4. Understanding and managing suspended tickets and spam

Hi Zendesk Product Team - We want to be able to make changes to the views of Suspended ticket to add additional columns/info =(  , its not practical as we have multiple support addresses looked aft...

• Kommentar anzeigen
• King Leong
• Erstellt 9. März 2022 07:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Hi , how would the above tag/macro/trigger work on a Closed ticket ??? you cannot edit or add anything to a closed ticket. Still cannot believe Zendesk does not have a simple functionality to print...

• Kommentar anzeigen
• King Leong
• Erstellt 11. September 2019 06:54
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

I second Scot Sunnergren 's comment, it does not make any sense to not be able to report on an agent's Online vs Away time as that is essentially what determine an agent's performance , this is a v...

• Kommentar anzeigen
• King Leong
• Erstellt 19. Juni 2019 03:13
• 2 Stimmen