Shawn Oudavanh

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Bailey Whitaker-Lea my comment was toward the trigger actions that would update a custom text or numeric field. It sounds like there is only ability to set a specific amount or string. If you allow...

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• Shawn Oudavanh
• Erstellt 9. Januar 2023 15:41
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1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

This is great to hear. In addition, it would be nice if the fields could accept liquid code. This would allow the values to be set dynamically

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• Shawn Oudavanh
• Erstellt 4. Januar 2023 21:38
• 1 Stimme

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Generating a new API token

Not sure if there is a documented way but I was able to do this. So after you create the api token under the user you want, you can downgrade the user's role to your custom role. Granted your accou...

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• Shawn Oudavanh
• Erstellt 22. Dezember 2021 16:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

That's version 1.0 of the app. It's on V2 framework

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• Shawn Oudavanh
• Erstellt 26. September 2019 17:47
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

I'm hoping this Random Tagging App will help some of you out there https://www.zendesk.com/apps/directory/?q=randomize%20surveys&idx=appsIndex&p=0

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• Shawn Oudavanh
• Erstellt 26. September 2019 02:15
• 0 Stimmen