Dennis Beltran

1. Community
2. Feedback - Community Forums (Gather)
3. @mention in Community

Hi @nicole! Is this EAP already live? I just noticed it listed here and signed up! 

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• Dennis Beltran
• Erstellt 13. Juni 2019 22:20
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1. Community
2. Feedback - Community Forums (Gather)
3. @mention in Community

@nicole Would love this feature as well. Added my vote and follow. 

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• Dennis Beltran
• Erstellt 7. Mai 2019 00:11
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1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thanks, Nicole! Just wanted to share the same sentiment of others wanting to have this feature built into the product :)

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• Dennis Beltran
• Erstellt 11. März 2019 22:55
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Other Zendesk users like Slack and Clio seem to have hacked/custom coded their own downvote feedback. Their implementation is simple, clean and too the point. I suggest the Zendesk Product Team rea...

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• Dennis Beltran
• Erstellt 11. März 2019 19:51
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Thank you, Brett.  I still have yet to hear back from your Customer Advocacy team to troubleshoot our issues with labels not being factored into search results. Just wanted to follow up!

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• Dennis Beltran
• Erstellt 5. März 2019 21:06
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1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Beyond resetting the votes, are there any plans to add an article feedback window for downvotes? I see other companies like Slack and Clio coded their own. I think Zendesk should build it natively. 

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• Dennis Beltran
• Erstellt 5. März 2019 00:46
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1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

+1 here! It would be great to be able to reset once an article is edited. We have also just found that article vote percentage heavily affects our search results in our Help Center. Labels don't se...

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• Dennis Beltran
• Erstellt 27. Februar 2019 18:49
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