Bryce Radick

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Lack of movement on this thread is disappointing. +1000000 to needing this feature.

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• Bryce Radick
• Erstellt 10. Juli 2020 15:24
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Really surprised this isn't available - online Talk agents work on emails at a completely different rate than offline Talk agents. Without this metric there's no way to compare someone who's never ...

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• Bryce Radick
• Erstellt 8. August 2019 16:27
• 3 Stimmen