Diana

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

In agreement with the other commenters here. We can definitely understand things being more complicated on the programming backend than it may appear on the front side of things, but you guys have ...

• Kommentar anzeigen
• Diana
• Erstellt 24. Januar 2023 15:32
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Will the historic data include actual times that the agent was Active/Away/Offline? Or will it just give a broad number of hours for the sum of the day?

• Kommentar anzeigen
• Diana
• Erstellt 30. März 2022 18:28
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Would be nice to get a real answer to Tom's question - other than "sorry, our customers are important to us, we'll let our developers know about this request."  It's absolutely ridiculous for such ...

• Kommentar anzeigen
• Diana
• Erstellt 24. Februar 2021 16:52
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Thank you

• Kommentar anzeigen
• Diana
• Erstellt 24. März 2020 22:06
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Vincent,  Does this mean that you will finally start working on this for us? Or is this post just another attempt at getting us to raise our hopes, and continue waiting indefinitely? What does no E...

• Kommentar anzeigen
• Diana
• Erstellt 24. März 2020 17:01
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

I followed up about this recently. Though the Zendesk rep was trying to be nice about it, for all intents and purposes, this is being ignored. Hasn't even earned the dignity of a spot on their to-d...

• Kommentar anzeigen
• Diana
• Erstellt 10. Oktober 2019 16:01
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Zendesk, please arrange for this metric to be able to be gathered and reported on, asap. It is extremely important for monitoring the simple but important stats of: 1) How long agents were Online o...

• Kommentar anzeigen
• Diana
• Erstellt 10. Juli 2019 20:44
• 10 Stimmen