Quinton Myers

I've found that you're able to create custom ticket exports within Good Data. This is a viable work around...

An alternative to this is setting your 'close ticket' trigger to longer than 28 days (default). I set my tickets to never auto close until after a year old so I can go back and code my tickets as necessary.

Side note: Merged tickets automatically are set as a 'closed' status and cannot be edited. +1 on the original post...

Hi All,

Late to the party, but wanted to add that my org could use this feature as well. Our client success team could leverage this to make sure our clients are well informed and have the functionality to get the data they need.

Thanks,

Q