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Rich Herbert

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Feb. 2025

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Rich Herbert hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Tickets and email

Hi Jacob the Moderator and Alan Peterson

Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this. 

Subject - Onboarding Request ABC|123


{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Thanks!

Rich

Kommentar anzeigen · Bearbeitet 26. Feb. 2025 · Rich Herbert

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Post Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

Bearbeitet 12. Feb. 2025 · Rich Herbert

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Community-Kommentar Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

Kommentar anzeigen · Gepostet 24. Jan. 2025 · Rich Herbert

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Community-Kommentar Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

Kommentar anzeigen · Gepostet 07. Dez. 2024 · Rich Herbert

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Community-Kommentar Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

Kommentar anzeigen · Gepostet 25. Nov. 2024 · Rich Herbert

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Community-Kommentar Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

Kommentar anzeigen · Gepostet 28. Feb. 2024 · Rich Herbert

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Community-Kommentar Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

Kommentar anzeigen · Gepostet 17. Jan. 2024 · Rich Herbert

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KommentarUsing Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

Kommentar anzeigen · Gepostet 06. Juni 2023 · Rich Herbert

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KommentarDeveloper updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

Kommentar anzeigen · Gepostet 05. Juni 2023 · Rich Herbert

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KommentarUsing Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

Kommentar anzeigen · Gepostet 05. Juni 2023 · Rich Herbert

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