Justin Graves

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we use the About field

@Robin - Thanks for the feedback. I think I'm going to use an 'About' field after all since Forms are not searchable. I'm glad you brought that up because it would definitely get cumbersome. What I...

• Kommentar anzeigen
• Justin Graves
• Erstellt 6. Juli 2016 17:57
• 0 Stimmen

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we use the About field

Has anyone considered using the Ticket Form field instead of an About field. Since we use the Form field to display the custom ticket fields relevant to the ticket already, it seems like we should ...

• Kommentar anzeigen
• Justin Graves
• Erstellt 6. Juli 2016 02:52
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. What NOT To Do With Groups

Yes.  The new system worked much better.  We went down to 1 helpdesk group and that provided some much-appreciated sanity.  I'll also say that my statement about needing a triage person when we go...

• Kommentar anzeigen
• Justin Graves
• Erstellt 1. Juli 2015 16:40
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Annastashia- I know this doesn't solve your root problem but I thought I'd chime in with a method for speeding up and standardizing the ticket subject lines. You would create a custom drop-down fi...

• Kommentar anzeigen
• Justin Graves
• Erstellt 10. März 2015 17:06
• -4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

We would also like to see this implemented.  Our use case is that we have certain agents who specialize in something, say cell phone ordering, and get CCd by our end users when those end users emai...

• Kommentar anzeigen
• Justin Graves
• Erstellt 7. Mai 2014 16:29
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This would be helpful for us as well.

• Kommentar anzeigen
• Justin Graves
• Erstellt 3. April 2014 22:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

This would be helpful for us as well. What about this as a solution: Lets say we have a "bad" org that was created on accident with junk data in it and a "good" on with all of the proper data.  We...

• Kommentar anzeigen
• Justin Graves
• Erstellt 3. April 2014 20:02
• 4 Stimmen