Steve Slaviero
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Steve Slaviero hat einen Post erstellt
More Microsoft Teams Zendesk integrations?
Hi Team, Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams? I did notice there was some EAP's for Slack. Answer bot would be pretty cool! ...
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Steve Slaviero hat einen Kommentar hinterlassen
Hi Both, Thanks for the very prompt replies! Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running. Correct? Ryan - how would you setup an automation to send CSAT a...
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Steve Slaviero hat einen Kommentar hinterlassen
Hi Jim, Just looking at automation part and comparing against the default CSAT rule when you turn it on. The default rule has a condition for: Ticket Hours since solved - (calendar) is - 24 Should...