Kim Sillery

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

This is a vital feature of almost any call center.   Our reps are held accountable for their availability and time in status- being able to pull this as a monthly report is extremely necessary 

• Kommentar anzeigen
• Kim Sillery
• Erstellt 9. Januar 2020 20:20
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

absolutely agree this is a MUST have.  In order to hold our agents accountable for how they spend their time we need to be able to report on these metrics.   This data exists and we would like to b...

• Kommentar anzeigen
• Kim Sillery
• Erstellt 13. November 2019 19:35
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

This would be a fantastic option to have.. As our systems and project coordinator, I often have to reach out to different departments and offices... and having a "waiting on resolution " status wou...

• Kommentar anzeigen
• Kim Sillery
• Erstellt 26. Mai 2017 16:56
• 1 Stimme