Annelisa Brown

Just went to update our phone hours and noticed 15 minute intervals are now possible on the schedule function @... which is great :) 

Yes please that would be great. 

Our team close once a week in the middle of the day for a team meeting. e have this set up in our Schedule to close, but we would like to be able to play a different closure recording during those meetings than our general opening hours recording.

It would be great to be able to set different recordings to play at certain times of a Phone Schedule rather than just one for in/outside of hours. 

It would also allow for "Good morning" in a recording vs "Good evening" etc. 

We would like to be able to close our phone lines using schedules, at quarter to the hour to allow our team to wrap up the calls they are on, before they clock off for the day. Currently the schedule only lets you drag the time times in 30 minute intervals, It would be great if 15 minute intervals could be added OR the ability to type the times with more precision as well as drag and drop 

We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain lines. It would be great to assign a default outbound call line to an agent/group, whilst still allowing them to change o another line if it was needed. 

Definitely, something we would love to have.