Brian Kopacz

1. Community
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

@Felix, the only thing i have left is to figure out the .net requirement.  I am running win10, with preinstalled .net versions, so when i try to install the version 4.6 that you require, the system...

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• Brian Kopacz
• Erstellt 8. August 2018 13:43
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1. Community
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

@Felix - Yes, I believe I have done all the checks. In ZD settings, Channels, API...  the setting is "Password Access" - Enable API authentication using user and password. That is on.  I am also an...

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• Brian Kopacz
• Erstellt 7. August 2018 19:04
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1. Community
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

I just downloaded and installed.  When I plug in my creds, it continues to tell me my user and password are incorrect. That is not the case.  I tested with ZD.  I cannot figure out why my credentia...

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• Brian Kopacz
• Erstellt 3. August 2018 13:50
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1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Thanks for this feature Wes.  It's really cool. I have one issue I cannot seem to figure out.  The banner loads fine however the "x" to close the banner is missing from the right.  Oddly, when I re...

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• Brian Kopacz
• Erstellt 25. Juli 2018 13:47
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1. Community
2. Feedback - Help Center (Guide)
3. Embed a PDF in Help Center articles

  This is great code.   <iframe src="https://docs.google.com/gview?url=http://infolab.stanford.edu/pub/papers/google.pdf&embedded=true" style="width:600px; height:500px;" frameborder="0"></iframe> ...

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• Brian Kopacz
• Erstellt 13. Juli 2018 18:41
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1. Community
2. Zendesk Suite Q&A
3. Converting PDF/Word Docs into Help Center articles

So I have gathered that ZD no longer allows for PDF storage as assets. Let's be realistic here.  The effort to convert PDF's to something ZD likes is tremendous. The iframe solution works but that ...

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• Brian Kopacz
• Erstellt 10. Juli 2018 17:33
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