Kate Hope

Thanks Graeme I'll give that a try too....

Hi, thanks for the responses. 

Basically, our main website has contact forms etc, submitted forms are sent to a specific email address depending on their nature (e.g. sales, support etc). We have these email addresses set at support addresses in our Zendesk account, with them being automatically assigned to specific users by using triggers. They are constantly going into spam, which is a tad annoying. We have had this in the past and it hasn't been too bothersome as like you say it is simply a case of selecting all the tickets in spam and recovering them automatically. 

However for some reason, from one of the support addresses it will not let the tickets be recovered automatically and each one has to be recovered manually individually, not an issue when it is just a single ticket but we get between 10 and 40 of these a day so it's starting to be a bit of a hindrance.

The support address is also the email address that is linked to my account, so I'm not sure if that could be causing any of the problems?

Any ideas are much appreciated!

Hi

We have several support email addresses set up. When emails come through from one of these they are constantly put in the spam folder. We are unable to recover these automatically and have to go in and recover these manually. This is failry incovenient and has resulted in a delay in us dealing with some requests. How can this be recitifed plesae?