Elizabeth Cochran
Senior Director of IT & Reporting, University of New Mexico in Albuquerque
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Elizabeth Cochran hat einen Kommentar hinterlassen
I'd love to see the ability to add this category to "My Unsolved Tickets" view for my 26 agents. Please consider.
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Elizabeth Cochran hat einen Kommentar hinterlassen
Disappoints me that this is still showing as [Not Planned]. I honestly don't get it!
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Elizabeth Cochran hat einen Kommentar hinterlassen
Thank you, Scott. I believe there are several similar threads such as this one. Hope this does get traction. I actually ended up disabling this option, as it was unavailable to all of our staff....
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Elizabeth Cochran hat einen Kommentar hinterlassen
Hi, Zen Peops! I really like this new option. For My Unsolved Tickets, future due date options would be super helpful! Will the Due Date drop-down be expanded to include "Today," "This Week," "...
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Elizabeth Cochran hat einen Kommentar hinterlassen
Hi, Lenka. Thanks for sharing. Is it free? I appreciated Zendesk having an integrated solution. I did not want to bring in a 3rd party app, if I could help it, but... I honestly do not underst...
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Elizabeth Cochran hat einen Kommentar hinterlassen
Hello, Amisha Sharma. We do not see the option to modify text color in our environment. Was this implemented for all Zendesk flavors? Thanks! Elizabeth The University of New Mexico Foundation
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Elizabeth Cochran hat einen Post erstellt
Allow Agents to Complete Satisfaction Surveys
Nicht geplantFeature Request Summary: Allow option to include/exclude Agents to receive and complete CSRs when Agent is Requester. Description/Use Cases: We would use this as intra-company measure of collab...
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Elizabeth Cochran hat einen Kommentar hinterlassen
Thank you for the update, Amisha! Clarifying question for you, please: Will incoming email messages with text in color also be retained when new tickets are created or is it only agents who can eff...
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Elizabeth Cochran hat einen Kommentar hinterlassen
When is this coming???? We need it, badly!
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Elizabeth Cochran hat einen Kommentar hinterlassen
Hey, Matt. The link did not work for me. Is there a different one I might try? Thanks so much! Elizabeth