David McKnight

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Agreed.

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• David McKnight
• Erstellt 11. Mai 2016 17:11
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

So, we're talking about two ways to accomplish the same thing. You bookmark the root login page (or type the lengthy URL). Zendesk takes you to the login page, routes you to the default Help Cente...

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• David McKnight
• Erstellt 11. Mai 2016 16:53
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I think Olof, the complaint is that if the dashboard is the first thing our agents see, to not make it useful to them is a waste. I agree with that. And I also see that both for those who are power...

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• David McKnight
• Erstellt 11. Mai 2016 16:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

So Samantha and Jodi, another clarification. You say you have more views than the left-hand Views panel can display. How does that apply to the dashboard view? That seems more a weakness of the Vie...

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• David McKnight
• Erstellt 11. Mai 2016 16:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

We've been using Zendesk for a little more than a year, and like it a lot. I have tried searching a few times to attempt to understand what data actually drives the dashboard -- and I agree, if you...

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• David McKnight
• Erstellt 11. Mai 2016 00:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

We use views a lot to highlight specific groups of tickets, so this would be easy to highlight "new" tickets assigned to an agent. I start with a macro that sets the first few characters in the ti...

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• David McKnight
• Erstellt 16. April 2015 00:25
• 1 Stimme