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Bulent Yazici

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Feb. 2024

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KommentarUsing content publishing flows

Madison Hoffman what does it take for your company to actually allow customers to directly talk to an agent rather than dealing with your silly bot?

I have been contacting your company since August to downgrade and I keep on being fobbed off my supposed account managers.

This is disgraceful.

Kommentar anzeigen · Gepostet 01. Nov. 2023 · Bulent Yazici

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KommentarGeneral questions about email and email template

That's nice Dave but nearly 9 years later for some of the comments, I truly don't believe that anything is going to be done. All you've said is that they're "planning" on having "internal discussions" about it "next year".

The most uncommitted answer if I've ever seen one.

To be honest, Zendesk engineers should be really embarrassed to not have sorted this out after all this time. There's obviously an unwillingness by the team to sort this out due to the underlying code base.

Kommentar anzeigen · Gepostet 16. Dez. 2021 · Bulent Yazici

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KommentarGeneral questions about email and email template

It really isn't that difficult Zendesk. After all these years, it's shocking you haven't managed to fix this issue.

Our users have multiple email addresses on their account and the replies to tickets should, at the very least go to all email addresses and ideally go to the one address they used to create the ticket.

Not really acceptable 5 years after this silly "workaround" was written.

Kommentar anzeigen · Gepostet 01. Okt. 2021 · Bulent Yazici

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Community-Kommentar Feedback - Ticketing system (Support)

We also have the same problem as well. One client consistently giving us "bad" reviews. Spoken with them and they say that they are extremely happy with the tickets and have no idea why they are automatically giving us bad reviews. Haven't even clicked on the links on the emails. But they do have an overzealous email AV scan which must be following the links.

Any ideas on how to stop this happening would be welcome because they are starting to skew our figures.

Kommentar anzeigen · Gepostet 10. Sept. 2018 · Bulent Yazici

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