Sheldon Dickinson

Hi Graeme,

I was about to disable CSAT until I saw this. 

I've just tried testing, but seem to be getting the below error. Would you have any insight on this?

{"error":"RecordInvalid","description":"Record validation errors","details":{"custom_field_values.base":[{"description":"Base Last Satisfaction Date is invalid (expected a date; try YYYY-MM-DD)"}]}}

Another one who would like to see this implemented. We can change users status for talk, so why not have this in chat? I have staff in two offices away from mine, so I need to have the ability to change their statuses from where I am located. I find my self doing this at least twice a day with phones, however, I am left with no options for chat.