Bicycle Transit Systems

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I think this is a pretty straight-forward one. If an agent missed 1 or 2 calls just auto-change them to "away" or "offline." 

• Kommentar anzeigen
• Bicycle Transit Systems
• Erstellt 27. September 2019 14:46
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

@James Cory SELECT # inbound Calls WHERE Call Wait Time<30/# inbound Calls With what you have here, you would be including calls that never left your IVR/auto-attendant in both your numerator and d...

• Kommentar anzeigen
• Bicycle Transit Systems
• Erstellt 13. März 2019 15:47
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

This should be addressed. If possible, closing the your browser should automatically make you unavailable on Talk. Another solution, or in addition, is that if you have been inactive for a certain ...

• Kommentar anzeigen
• Bicycle Transit Systems
• Erstellt 10. Juni 2017 14:25
• 1 Stimme