Niloufar Lamei

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Importing and downloading your theme and manifest file

Hi Andrea Rochira, I followed the steps provided here and only changed the one line (api_version=2). I also did the following: Changed the Theme's name to Copenhagen-2. Zipped the file. Attempted ...

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• Niloufar Lamei
• Erstellt 7. Dezember 2022 19:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

None of our agents like the new workspace and everyone was unhappy of the automatic switch. Specially, the main complain was about the order of the comments/notes. We all want the older descending ...

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• Niloufar Lamei
• Erstellt 21. September 2022 18:04
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

And, it still doesn't work! Last comment was 3 months ago. What does it take Zendesk? 9 years and you still haven't been able to add a new condition based on an existing field in order to create a ...

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• Niloufar Lamei
• Erstellt 3. Februar 2022 18:22
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

We absolutely need the functionality of adding/removing columns in the search result view.

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• Niloufar Lamei
• Erstellt 6. Februar 2018 23:17
• 10 Stimmen